BD (Becton, Dickinson and Company) Customer Service Representative in Warwick, Rhode Island

Category: Medical Device

Job ID: 2018-11288

Career Level: entry level

Division: Warwick, RI Davol Inc

Relocation: No

Location: Warwick,Rhode Island,United States


Davol Inc./C.R. Bard has joined BD. BD Interventional’s Surgery worldwide business unit, located in Rhode Island, is a leading developer, manufacturer, and marketer of innovative, life-enhancing medical technologies. For the past 40 years, we have stood out as the market leader in providing solutions in soft tissue reconstruction including products for hernia repair, specialized surgical procedures, fixation and biologic implants. In addition to this extensive suite of products, our BioSurgery business is delivering a growing line of enhanced sealants and hemostatic products to complement surgical techniques across, thoracic, cardiovascular and other surgical specialties.

Our company has a strong tradition of developing our employees to learn, grow and excel. We are continually building our team with qualified, team oriented individuals to enhance the success of our company.

The Surgery business unit is situated in a central location, surrounded by a scenic coastline with easy access to T.F. Green Airport, AMTRAK Train Stations and Route 95, a major highway connecting to Providence, Connecticut, Boston and New York City within a short amount of time.

Summary of Position with General Responsibilities:

The Customer Service Representative is to be the first line of contact for the Company's internal and external customers. This individual is responsible for processing all orders efficiently, handle all inquiries professionally, and to provide support to Company's Field Sales Force.

Essential job Functions:

  • Functions as the primary internal contact for all customers. As such, receives and answers all customer inquiries in a timely, courteous, and businesslike manner. This includes, but is not limited to, inquiries regarding the following: order entry, order status, product information, product availability, pricing, invoicing, shipping information, issuing credits.

  • Receives and enters into the Corporate System all customer orders.

  • Initiates documentation relative to credits, return authorizations, freight claims and other tasks as required.

  • Functions as the primary contact for Sales Districts completing all tasks associated with that support.

  • Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts.

  • Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job.

  • Must be able to work all holidays mandated by the Company.

  • Mandatory coverage of telephones during company meetings and events.

  • Flexible work hours is mandatory upon management discretion.

  • Special projects as assigned.

Basic Qualifications:

• High School Diploma or GED required.

• At least 4 years of Customer Service or order entry experience.

• Must possess knowledge of Microsoft Office.

• Previous experience working in a professional corporate environment.

• Excellent interpersonal, verbal and written communication skills.

• Courteous and professional disposition.

• Ability to multitask effectively.

• Strong order entry skills.

• Ability to handle confidential information.

• Must be able to work 9:45am to 6:00pm Monday through Friday.

• Must be flexible to work select Holidays and shift hours based on business need.

Additional Desirable Qualifications Skills and Knowledge:

  • College degree preferred.

  • Knowledge and prior experience working with JD Edwards software preferred.

If you are interested in the above position and consider yourself qualified, please apply on-line at .

BD Interventional’s Surgery worldwide business unit offers a competitive salary, comprehensive benefits package and growth opportunities. For more information on BD Interventional and the Surgery business unit, please visit our websites: and .

BD Interventional and Becton Dickinson are Affirmative Action/Equal Opportunity Employers, M/F/D/V. VEVRAA Federal Contractor.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status